Integrated Health Services
Crossroads Health brings physical healthcare, mental healthcare, pharmacy services, and other support together under one roof to make it easier to connect with the right services. At our Integrated Healthcare Center in Mentor, Ohio, people can access several types of care in one location. Our team can also help coordinate services across programs.
Services at a Glance
- Patient Navigation: Help getting started, understanding service options and connecting with providers.
- Coordinated Care: Support for children, adults and families with service planning, community connections and follow-up.
- Diagnostic Assessment: Assessments for children, adolescents and adults to help identify appropriate behavioral health services.
- Primary Care: Routine and ongoing physical healthcare, including wellness visits, screenings and care for acute or chronic conditions.
- Pharmacy: Prescription services, refills and medication support, including mail-order options.
- Lab Services: On-site laboratory services through Labcorp, including walk-in lab testing.
- Mental Health and Dual Diagnosis: Assessment and outpatient treatment for mental health and co-occurring substance use concerns.
- Counseling and Therapy: Individual and group therapy, with in-person and virtual options.
- Psychiatry and Medication Management: Psychiatric evaluation, medication prescribing and monitoring, and referrals to other services.
- Supported Employment: Employment support for adults and working-aged adolescents in Lake County.
Patient Navigation: Your First Step
Patient Navigation helps individuals and families get started with Crossroads Health. A Patient Navigator can explain service options, help coordinate referrals, and connect people with the right providers. Support may include outreach, screening, follow-up, and guidance through the first steps of care.
Find Your Care
Individuals may self-refer by calling Crossroads Health and speaking to an Access Coordinator or complete the Find Your Care form and you will receive information to start services.
Address: 9220 Mentor Ave., Mentor, OH 44060
Our Approach: Coordinated Care
Coordinated Care, through Case Management, helps children three years and older, adults and families connect with services and build skills that support daily life and greater independence. Staff work with each person or family to identify priorities, coordinate services, and connect with community resources.
Services address the patient’s individualized mental health needs and are focused on enhancing their ability to live in the community at their maximum level of independence.
- Ongoing assessment of needs
- Assistance in improving/achieving personal independence in managing basic needs as identified by the individual and/or parent or guardian.
- Facilitation of further development of daily living skills, if identified by the individual and/or parent or guardian.
- Coordination of the Individual Service Plan (ISP), including:
- Services identified in the ISP
- Assistance with accessing natural support systems in the community (e.g. Ohio RISE, clubs, etc.)
- Linkages to formal community services and systems, e.g., housing, food, clothing, healthcare.
- Symptom monitoring
- Coordination and/or assistance in crisis management and stabilization as needed.
- Advocacy and outreach
- As appropriate to the care provided to individuals, (and when appropriate, to the family), education and training specific to the individual’s assessed needs, abilities and readiness to learn.
- Mental health interventions that address symptoms, behaviors, thought processes, etc., that assist an individual in eliminating barriers to seeking or maintaining education and employment
- Activities that increase the individual’s capacity to positively impact his/her own environment.
- Support and education related to behavior change, skill building, parenting, and assistance maintaining gains made in therapy.
Address: 9220 Mentor Ave., Mentor, OH 44060
Appointments held:
Monday & Wednesday: 8:00 am – 8:00 pm
Tuesday & Thursday: 8:00 am – 6:00 pm
Friday: 8:00 am – 5:00 pm
Diagnostic Assessment
Diagnostic assessments help Crossroads Health understand a person’s mental health and related concerns in order to recommend appropriate services. Assessments are available for children aged 3 and older, adolescents, and adults. We also provide consultation for children from birth through the age of 3.
For an assessment, bring photo identification and an insurance card. A parent or guardian should attend when applicable and bring proof of guardianship, if required.
Walk-in assessments are administered at 9220 Mentor Avenue in Mentor.
Address: 9220 Mentor Ave., Mentor, OH 44060
Walk-in Hours for Assessment:
Monday & Wednesday: 8:00 am – 5:00 pm
Tuesday, Thursday & Friday: 8:00 am – 3:00 pm
Pharmacy
The Crossroads Health Pharmacy serves people at all ages and stages of life. Pharmacy services include:
- online refills
- automatic refills
- prescription status checks
- medication savings program enrollment
- medication adherence packaging
- expert advice
- prescription transfers
- mail-order delivery
Address: 9220 Mentor Ave., Mentor, OH 44060
To get a refill, sign up as a new patient, or get your prescriptions transferred:
Access your online account here
Phone: 440-856-0190
FAX: 866-254-7807
Email: pharmacy@crossroadshealth.org
Hours:
Monday: Thursday 8 am – 6 pm
Friday: 8 am – 5 pm
Primary Care Services
Crossroads Health offers comprehensive primary healthcare and medical services for children, adults and older adults. Services include:
- wellness visits and exams
- management of acute and chronic illnesses
- preventive screenings
- laboratory testing
- vaccinations
- wellness education
Dental and other specialty services may be available by referral.
Our integrated approach includes comprehensive physical and behavioral healthcare with 24-hour access to medical and behavioral health crisis care, all in one convenient place. Our goal is to meet patient needs and preferences in the delivery of high-quality, high-value healthcare with first-class outcomes.
We currently have openings to see our primary care team and can get you in quickly, regardless of your ability to pay.
Call or walk-in to schedule an appointment.
Address: 9220 Mentor Ave., Mentor, OH 44060
Appointments held:
Monday through Friday – 8:30 am – 5:00 pm
Walk-in hours:
Monday through Friday – 8:30 am – 4:30 pm
Lab Services
Crossroads Health partners with Labcorp to provide a full spectrum of laboratory services to patients and the community, located at the Integrated Healthcare Center. Feel free to walk in. Lab services are available on a first come, first served basis.
Address: 9220 Mentor Ave., Mentor, OH 44060
Hours:
Monday, Wednesday, and Thursday – 8:30 am – 5:00 pm – Lunch from 12:00 pm – 12:30 pm. Last blood draw at 4:15 pm – Last urine at 5:00 pm.
Tuesday – 8:30 am – 5:00 pm – Lunch from 1:00 pm – 2:00 pm. Last blood draw at 4:15 pm – Last urine at 5 pm
Friday – 8:30 am – 5:00 pm – Lunch from 12:00 – 1:00 pm. Last blood draw at 4:00 pm – Last urine at 4:45 pm.
Mental Health and Dual Diagnosis Assessment
Crossroads Health offers mental health and dual diagnosis assessment and outpatient treatment for adolescents and adults. Dual diagnosis services are designed for people experiencing both a mental health condition and a substance use disorder.
We offer non-intensive outpatient treatment that may include individual or group counseling, case management, and continuing care, as well as coordinated treatment for adolescents that can include mental health services, psychiatric care, family involvement and recovery support.
Individual Treatment Programs strive to aid adolescents, adults, and families in understanding:
- The impact of substance use on the patient, their relationships, and values.
- The strategies that can enhance the patient’s ability to master developmental tasks.
- The importance of education for young people in early recovery.
- The ability that a young person has in coping with social / emotional issues as sobriety is maintained.
Our adolescent substance use treatment program combines evidence-based substance use treatment, mental health services, psychiatric care, family involvement, prevention, and recovery support into one coordinated approach. Through ASAM-informed assessment, dual-diagnosis treatment, Motivational Interviewing, harm reduction principles, and specialized adolescent behavioral health training, we help young people build the skills they need for lasting health and recovery.
Address: 9220 Mentor Ave., Mentor, OH 44060
Walk-in Hours for Assessment:
Monday & Wednesday: 8:00 am – 5:00 pm
Tuesday Thursday & Friday: 8:00 am – 3:00 pm
Counseling/Therapy – Youth and Adult
ADULTS, ADOLESCENTS, CHILDREN
Consists of clinical evaluation of adult, adolescent or child patients to assess their current situation and goals, and to determine appropriate services and treatment. Care coordination occurs to support any higher levels of care as assessed through validated tools.
Counseling and Therapy Service
ADULTS, ADOLESCENTS, CHILDREN
Consists of therapeutic interactions conducted in either individual or group sessions. Virtual and in-person options are available.
Coordinated Care through Case Management
ADULTS, ADOLESCENTS, CHILDREN
Provides an array of services that are considered essential in assisting patients to achieve optimal recovery. Services address the patient’s individualized mental health needs and are focused on enhancing their ability to live in the community at their maximum level of independence.
Dual Diagnosis Program – Outpatient
ADULTS, ADOLESCENTS
Specifically designed to serve individuals with co-occurring mental health and substance use disorders.
Crossroads Health’s outpatient counseling/psychotherapy services (regardless of program/location/virtual) encompass mental health, substance use, and dual diagnosis assessment and treatment services at the outpatient level of care.
Eye Movement Desensitization and Reprocessing (EMDR) Therapy
ADULTS, ADOLESCENTS, CHILDREN
Eye Movement Desensitization and Reprocessing (EMDR) Therapy is an evidenced-based psychotherapy method proven to help people recover from trauma and other distressing life experiences, including PTSD, anxiety, depression, and panic disorders. Crossroads Health has several therapists trained in EMDR. If you have questions about EMDR or are wondering if it might be right for you, please talk to your current provider or ask about it at your intake.
Address: 9220 Mentor Ave., Mentor, OH 44060
Counseling appointments held:
Monday & Wednesday: 8:00 am – 8:00 pm
Tuesday & Thursday: 8:00 am – 6:00 pm
Friday: 8:00 am – 5:00 pm
Supported Employment Services
Crossroads Health’s Supported Employment Program helps adults and working-aged adolescents in Lake County explore employment, prepare for a job search, connect with employers and work toward maintaining employment. Crossroads Health works with over 100 employers each year. Support is based on each person’s interests, goals and readiness.
Address: 9220 Mentor Ave., Mentor, OH 44060
Appointments held: Monday-Friday 8:00 am – 5:00 pm
Psychiatry Services and Medication Management
The Crossroads Health Psychiatry team consists of highly qualified Psychiatrists, Physician Assistants and Psychiatric Nurse Practitioners, serving youth and adult populations living with mental health symptoms. We take an integrated approach, supporting your full healthcare needs and promoting wellness and recovery from psychiatric and physical health conditions.
We begin by conducting a psychiatric evaluation to learn more about your current state of health and goals. At the end of that appointment patients receive an initial assessment and recommendations for next steps including prescribing medications, ordering labs and/or referrals to additional services. It is our goal to help patients stabilize and reduce mental health symptoms to support living life to the fullest.
Services include:
- Initial and ongoing psychiatric evaluation of mental health and substance use disorder symptoms.
- Whole person assessments, exploring physical health needs that could contribute to psychiatric wellness.
- Management of medications including patient education on expected results and monitoring for side effects.
- Referrals to additional services including counseling or case management as well as Primary Care or other specialty health providers.
- Post-hospitalization follow up and support services.
- On-site lab including point of care A1C, Lipids, and EKG’s.
Support for Psychiatry Patients
Crossroads Health works to make psychiatric care easier to access. If you miss an appointment or need support between appointments, designated nurse walk-in clinics are also available. These visits give patients receiving psychiatry services another way to connect with a nurse about medication questions, side effects, or other health concerns.
Psychiatry patients of any age can visit the Integrated Healthcare Center for a nurse appointment related to psychiatric or physical health needs.
Virtual appointments and nurse walk-in appointments are available.
Address: 9220 Mentor Ave., Mentor, OH 44060
Appointments held: Monday-Friday 8:00 am – 5:00 pm
Talk to someone today.
Walk-in assessments are administered at 9220 Mentor Avenue in Mentor.
Walk-in hours for assessments:
Monday & Wednesday: 8:00 am - 5:00 pm
Tuesday, Thursday & Friday: 8:00 am - 3:00 pm
Primary Care walk-in hours:
Monday through Friday: 8:30 am - 4:30pm
Pharmacy
Location:
Integrated Healthcare Center
9220 Mentor Ave, Suite A
Mentor, Ohio 44060
Phone: 440-856-0190
Fax: 866-254-7807
Email: pharmacy@crossroadshealth.org
Hours:
Monday – Thursday: 8am–6pm
Friday: 8am–5pm
Saturday and Sunday: Closed
To get a refill, sign up as a new patient, or get your prescriptions transferred: Access your online account with the button below:
Need Help?
If you're unsure which service is right for you, call Crossroads Health at 440-255-1700. Our team can help you understand the available options and how to get started.
If you are experiencing a life-threatening emergency, call 911.
For mental health crisis support including suicidal thoughts, please reach out to speak to a specialist:
Lake County Crisis Hotline | 440-953-8255 (TALK)
Cuyahoga County: Frontline Service Crisis Hotline | 216-623-6888
Ashtabula County: Suicide Prevention Crisis Hopeline | 800-577-7849
National Suicide and Crisis Lifeline | 988
Frequently asked questions
Helpful information at a glance
Can I do virtual appointments?
Why did my psychiatry provider ask me to come in for an in-person appointment?
At times, your psychiatry provider may ask that you come for an in-person appointment. This is most frequently done when we need to obtain laboratory testing or when you have identified certain needs that are best assessed or managed in the office.
My psychiatry provider wants me to get labs; why is that?
As part of a whole-person assessment, your psychiatry provider may order laboratory testing to ensure no other physical health conditions might be causing or worsening your behavioral health symptoms. There are also medications that, as part of good routine monitoring, we need to view lab results to confirm that you are receiving the best care. Examples of this include obtaining urine drug screen results, checking A1C or cholesterol, and levels of certain types of medications. If you have questions about the need for the labs your psychiatry provider is happy to provide education and work with you to help support your access to care.
I have some questions but I’m not sure that I need to schedule an appointment, so who should I talk to?
The Psychiatry Team has a group of dedicated Medical Assistants and Nurses who are here to help you with your needs between appointments with your psychiatry provider. You are welcome to call to speak with a nurse who can assess your current needs and help support your access to care. The Psychiatry Team can be reached at 440-639-2869. We are also happy to see you for a walk-in nursing appointment, Monday – Friday, 9:00 – 4:30.
Is psychiatry the same thing as counseling?
While some people may find meeting with their psychiatry provider therapeutic, the primary purpose of these appointments is to provide medication management. Many of our providers are trained in providing therapeutic interventions. Regular psychiatry follow-up appointments are typically scheduled for 20 minutes which does not allow for counseling to be provided. If you are interested in receiving counseling, we are happy to provide a referral to our highly qualified counseling departments!
I am currently receiving psychiatric medications; will my psychiatry provider continue those?
In your first appointment you and the psychiatry provider will talk about any treatments you are currently receiving. Many times, if you’re happy with your medication regimen and current symptom management, your current course of treatment can be continued. Some medications like stimulants (i.e. Adderall) may require more information before we can manage them, such as obtaining or providing results of testing or previous records showing treatment. If you have that information, it is best to bring it with you for your first appointment. If those items need to be obtained from a previous provider, we can request those on your behalf with a signed Release of Information.
I am not sure if I have refills on my medications; who can help me with that?
The best place to start with those questions is at the pharmacy where you fill your medications. We recommend that you speak with a person at that pharmacy to get the most accurate information. Many times, we have found that if you think you should have refills, you probably do! The quickest way to address this need is with your pharmacy but if you still have questions after that please give our team a call.
What do I do if I need to talk to someone when Crossroads Health is closed?
We have made it our priority to support patients getting answers to their urgent needs at all points in time! During times the agency is closed, we have on-call nurses through Access Nurse, available to triage your needs and support managing urgent or emergency health care needs. You can reach Access Nurse by calling the main agency line and selecting that option from the auto attendant. They will also communicate with your treatment team at Crossroads Health, and we will follow up with you to determine if your needs have been met.