Find Care Today
Taking the first step toward care should feel clear and manageable. As a Federally Qualified Health Center, Crossroads Health offers care and support for children, adults, and families. We're here to help you understand your options and find the right place to start.
How to Get Started
There are 4 ways to get started:
- Walk-in Primary Care 8:30 am to 4:30 pm, Monday through Friday
- Walk-in Behavioral Health Assessment
- Complete the Find Care Today Form below
- Call 440-255-1700
Find Care Today Form
Primary Care Appointments
For primary care appointments, including same-day sick visits when available, please call to schedule.
Location:
Integrated Healthcare Center
9220 Mentor Avenue
Mentor, OH 44060
Hours listed for primary care appointments:
Monday through Friday, 8:30 am to 5 pm
Same-day appointments depend on availability.
Please call before visiting.
Need Help?
If you're unsure which service is right for you, call Crossroads Health at 440-255-1700. Our team can help you understand the available options and how to get started.
If you are experiencing a life-threatening emergency, call 911.
For mental health crisis support including suicidal thoughts, please reach out to speak to a specialist:
Lake County Crisis Hotline | 440-953-8255 (TALK)
Cuyahoga County: Frontline Service Crisis Hotline | 216-623-6888
Ashtabula County: Suicide Prevention Crisis Hopeline | 800-577-7849
National Suicide and Crisis Lifeline | 988
Looking for a Specific Service?
Crossroads Health offers several types of care and support. Explore the service area that best fits your needs.
Early Childhood & Youth
Programs that support children's development, mental health, and well-being. Services also help families and school communities support children at different stages of life.
Primary Care
Healthcare for children and adults, including routine visits, preventive care, and support for ongoing health needs.
Residential Services
Transitional residential support for adults receiving mental health care who are working toward greater independence.
Integrated Health Services
Mental health assessments, counseling, psychiatry, pharmacy services, coordinated care, and other support.
Walk-In Behavioral Health Assessments
You can walk in for a behavioral health assessment during the hours listed below.
Walk-in hours:
• Monday and Wednesday: 8:00 am to 5:00 pm
• Tuesday, Thursday, and Friday: 8:00 am to 3:00 pm
Who can walk in?
• Children age 3 and older, teens, and adults may walk in for an assessment.
• For children age 3 and younger, please call to schedule a consultation at 440-358-7370
What to bring:
• A valid photo ID
• Your insurance card, if applicable
• For a child’s appointment, parent or guardian identification and any applicable custody, guardianship, or shared parenting documents
Location
Integrated Healthcare Center
9220 Mentor Avenue
Mentor, OH 44060
Need help getting started? Call 440-255-1700.
Frequently asked questions
Helpful information at a glance
What should I bring to my first appointment?
Do I need an appointment for my first behavioral health visit?
How do I schedule a primary care appointment?
Call 440-255-1700 to schedule a primary care appointment. Same-day sick appointments may be available, depending on the schedule.
What insurance does Crossroads Health accept?
Crossroads Health accepts most commercial insurance plans, Medicare, most Medicare Advantage plans, Medicaid, and Medicaid Managed Care Organizations (MCOs). Contact our team if you have questions about your coverage.
What if I don't have insurance?
You can still contact Crossroads Health to discuss your options. Call 440-255-1700 and speak with billing. They can answer questions about financial eligibly and available sliding-scale fees.
Where is Crossroads Health located?
Crossroads Health has several locations serving Northeast Ohio. The Integrated Healthcare Center is located at 9220 Mentor Avenue in Mentor, Ohio. Visit our locations page to find addresses and contact information for other programs.
What are the hours of operation for the Integrated Healthcare Center?
- Walk-in Primary Care 8:30 am – 4:30 pm Monday through Friday
- Walk-in Behavioral Health Assessment
Monday and Wednesday: 8 am to 5 pm
Tuesday, Thursday, and Friday: 8 am to 3 pm