For Patients
Find the information you need to manage your care at Crossroads Health. Explore insurance and payment options, find a location, manage prescriptions, and learn how to get started with care.
Insurance & Payments
Crossroads Health works with a wide range of insurance providers. We accept most commercial insurance plans, Medicare, most Medicare Advantage plans, Medicaid, and Medicaid Managed Care Organizations (MCOs).
Find out moreLocations
Crossroads Health serves children, adults, and families through several locations and programs. Find the right location for your appointment, pharmacy needs, or other services.
Find a LocationOnline Bill Pay
You can manage your Crossroads Health bill online. Use our secure online payment option to pay your bill at a time that works for you.
Pay Your Bill OnlineOnline Pharmacy Account
Managing prescriptions is easier when you can take care of routine tasks online. Use your Crossroads Health pharmacy account to access available prescription management tools. For help with prescriptions, refills, or pharmacy services, contact the Crossroads Health pharmacy team.
Online PharmacyFrequently asked questions
Helpful information at a glance
What services does Crossroads Health offer?
Crossroads Health offers care and support for children, adults and families. Services include early childhood and youth programs, primary care, mental health care, addiction treatment, pharmacy services and other support. Available services vary by program.
Who can receive services from Crossroads Health?
Crossroads Health serves children, adults and families at different stages of life. Age ranges and eligibility requirements vary by service and program.
Where is Crossroads Health located?
Crossroads Health has 4 locations in Lake County and will be opening a Primary Care center in Euclid in 2027. The Integrated Healthcare Center at 9220 Mentor Ave. is your best connection to Crossroads Health services. Visit our contact and location information or call 440-255-1700 to find the right location for the service you’re looking for.
Does Crossroads Health accept insurance?
Crossroads Health works with a wide range of insurance providers. We accept most commercial insurance plans, Medicare, most Medicare Advantage plans, Medicaid, and Medicaid Managed Care Organizations (MCOs).
How do I get started with Crossroads Health?
You can contact Crossroads Health to learn about available services and the best way to get started. Depending on the service, you may be able to schedule an appointment, begin with an intake, or walk in during designated hours.
Can I receive more than one type of service through Crossroads Health?
Yes. Crossroads Health offers several types of care and support, and its programs can help connect people with other services when appropriate. The options available depend on your circumstances and the programs involved.
Are virtual appointments available?
Virtual appointments are available for some Crossroads Health services. Contact the relevant program to learn whether virtual visits are offered and how to schedule one.
Can I be seen today?
Call 440-255-1700. Crossroads Health often has appointments available for walk-in sick or primary care.
I missed a follow up appointment; now what?
Sometimes patients miss their follow-up appointments or find that they need to cancel at the last minute. We encourage patients to avoid this as much as possible, but if it does happen, we offer daily No-Show Clinics with our highly qualified nurses. Gone are the days of needing to wait to get a new appointment — we can see you any day Monday through Friday — providing the security to our patients to know that they will have consistent access to their medications, and comfort that their health needs or presence of side effects are being monitored and responded to.
At the end of these brief appointments, you can reschedule with your provider, and our nursing team can help you get a bridge script of your medication until your appointment. In these appointments, we can also help address any barriers to consistently attending appointments, as your access to care is our priority.
What is the No-Show Clinic Schedule
We welcome you to walk in Monday – Friday between 9:00 and 4:30, but we also offer dedicated times for the No-Show Clinics as follows:
Monday: 10:00 – 11:00
Tuesday: 4:00 – 5:00
Wednesday: 9:00 – 10:00
Thursday: 2:00 – 3:00
Friday: 12:00 – 1:00