History

From Many Paths to One Coordinated System of Care

1969 Neighboring Mental Health Services began operations, founded to support adults with mental health needs in Lake County.

1971 The Free Clinic of Lake County begins providing community-based support services.

1974 Neighboring incorporated to provide mental health, vocational rehabilitation, and recovery supports for adults and families.

1981 New Directions, Inc. incorporated to provide substance use treatment and recovery services for adolescents and families.

1984 Crossroads: Lake County Adolescent Counseling Service, Inc. incorporated as an independent nonprofit serving youth with mental health and substance use needs.

1990 A transformational gift from the May Hayden Estate establishes an endowment that helps fuel Crossroads’ growth.

1996 Following the closure of Point One/Lake County Mental Health Center, Crossroads expands services and assumes responsibility for key community behavioral health resources.

2011 Crossroads and New Directions enter into a strategic affiliation, creating stronger substance use and behavioral health treatment options.

2012 Beacon Health formed through the merger of Neighboring and Pathways, bringing together decades of adult behavioral health expertise.

2019 Crossroads and Beacon Health merge, creating a seamless continuum of care for children, adolescents, adults, and families.

2020 The organization officially becomes Crossroads Health, reflecting a comprehensive approach to behavioral health across the lifespan.

2021 Primary Care and Pharmacy Services added

2022 – July 1, New Directions and Crossroads Health officially merged as one organization, Crossroads Health.

2022 Becomes a Federally Qualified Health Center Look-Alike (FQHC-LAL)

2024 Psychiatric Services added as a specialty service.

Today Crossroads Health provides behavioral health, primary care, addiction treatment and support services for children, adults and families throughout the community. With a broad range of resources and a personal approach to care, Crossroads Health takes the time to understand each person’s needs and helps them access the care and support that can make a meaningful difference in their lives.

Visionary Support

Throughout our history, Crossroads Health and its predecessor organizations have been supported by visionary community leaders, philanthropic partners, government agencies, and healthcare advocates who believed that behavioral health care should be accessible to everyone.

Key supporters have included:

• Lake County ADAMHS Board, a longstanding funding and strategic partner for both Crossroads and Beacon Health.
• May Hayden Estate, whose generous bequest established a transformative endowment for Crossroads.
• FJ O’Neill Foundation, established an endowment for New Directions.
• George and Nancy Hanna
• United Way of Lake County, a supporter of Beacon Health programs.
• Community foundations and merger-support collaboratives active in Northeast Ohio, including The Funders Collaborative, led by The Cleveland Foundation
• School districts and educational partners throughout Northeast Ohio.
• Federal and state behavioral health funding agencies.
• Individual donors, foundations, volunteers, and community advocates.
• The families, clients, and community partners who entrusted us with their care.

Crossroads (1984-2019)

Neighboring (1969-2012)

Beacon Health (1974-2019)

Pathways  (1986-2012)

New Directions (1981-2026) → CROSSROADS HEALTH TODAY

Today’s organization is the result of more than 50 years of community investment and strategic integration. Our community repeatedly invested in the belief that behavioral health care changes lives.

Every merger increased access.

Milestones to Care:

• 1969: Adults gained support.
• 1981: Youth gained substance use treatment.
• 1984: Children gained behavioral healthcare.
• 2012: Adult services strengthened.
• 2019: Lifespan care became possible.
• 2021-2024: Integrated healthcare became reality.

2027: Access for more families in Lake, Cuyahoga, and surrounding communities.

Each partnership expanded access, strengthened services, and improved outcomes for the people we serve.